To choose an Avatar--a Personal Icon--and set up a user profile, click on the pawn to the left of the Text Send Window.To send an Instant Message to someone, high-lite their name on the Users List and click on the icon on the left above the list--the one that looks like two pawns talking to each other.Online meetings, using standard online protocol, will be held in the AAOnline Meeting Room and in the Daily Thoughts Discussion Room.The ODAAT Club is a 24 hour Chat Room or "Club House" for recovery related chat, though the other rooms may be used for chat between meetings. Please wait until you're called on--ga User Name--by the meeting leader before sharing.63% of them report a preference for e-commerce companies that offer chat. Just offering live chat shows your customers that your company cares about them and is accessible. To name just a few problems customers frequently run into: live agents who are not, in fact, live, disconnections and dropped chats, and long wait times.Many of us have no doubt found ourselves on live chat repeating the same basic information (name, problem, order number) twice—or more.Please note that the Instant Message Window of the user who you want to IM will open when you click on the Instant Message Icon rather than when you send the IM.
For example, engaging in personal attacks, vulgarity, and off color jokes may be seen as discouraging to the purpose of the room.But unfortunately, nearly a third of customers said scripted responses made their chat experience less satisfactory.Good support agents use these scripted responses (also known as macros) as a jumping-off point. “I’d be happy to help you,” becomes “I’d be happy to help you with your payment problem, John.” Hiring empathetic, creative live support agents is key.That's why we have developed a number of advanced video chat technologies.